schedules direct plugin help

i've read and tried everything i can find on the forum to get the EPG data through the schedules direct plugin. i am using the latest of everything. i am a new mediaportal user.

here are a few lines from the tv log (wasn't sure how to attach it):

2010-11-28 15:33:23.515625 [SchedulesDirect EPG Client(5)]: Processing lineup Time Warner Cable [id=OH34454:- type=Cable postcode=44314]
2010-11-28 15:33:24.796875 [SchedulesDirect EPG Client(5)]: Could not find a match for AMC/51
2010-11-28...

schedules direct plugin help